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Can't find something on the DenVog site? Use the Search Form to find what you're looking for. If you have questions or helpful feedback please use our Contact Form.
Need help with your device? Please visit the appropriate Apple support site for your device for great information on how to fix common issues.
Trouble with Our Apps
We do our best to release intuitive, trouble-free applications, but occasionally something does slip by us. Here's a list of quick things you can check to help insure you have the best experience. If you're having trouble with the initial install, check Apple's Troubleshooting applications purchased from the App Store.
Keep your OS up to date
We recommend getting the latest Apple software update so that you have access to the newest features and latest bug fixes for your device.
Restart The App
Quit and restart the app on your iOS device:
- Press the Home button.
- Double-press the Home button to open the multitasking menu.
- Touch and hold the app icon until it jiggles.
- Tap the red "–" to remove it from the list.
- Press the Home button to go back to your Home screen. Wait a minute before reopening the app.
Restart Your Device
A lot of issues are easily resolved by restarting. If you are having problems, here are Apple's instructions for restarting your iPad or restarting your iPhone or iPod touch.
Restore from Backup
iTunes creates a backup of your device when you sync. This includes most application settings, preferences, and data. Restoring from backup is different from performing a full software restore. Restoring from backup restores the settings, application data, and other information saved in a previous backup. CAUTION: Full software restore will delete the contents of your device and restore it to the original factory settings.
Reinstall the Application
If restarting doesn’t solve the issue, you may want to try removing the application from your device and reinstalling it. Be aware that deleting an application will also delete all of its data.
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