Comic Viewer Frequently Asked Questions
We do our best to build reliable, user-friendly, intuitive products that help restore a sense of child-like wonder to your life. In short, products that we would want to use! Unlike Compu-Global-Hyper-Mega-Net, we're a small shop and without a team of marketing flacks and code monkeys it's possible we missed something.
If something isn't obvious to you, your first stop should be the Comic Viewer User Guide. Yep. That sample comic that came with the app is actually documentation in disguise. Chances are what you want to know is right in there. If you still have questions, or absolutely refuse to read documentation (even when it's a comic) try the following list: If you send us questions that are already covered here, we may be forced to taunt you a second time.
- What file types are supported?
- Where can I get comic archives?
- How do I get my comics into Comic Viewer?
- How do I build a comic archive?
- How many comics can I put in Comic Viewer?
- What is going on when comics are importing?
- What is going on when comics are opened?
- How are comics sorted?
- How can I stop landscape comics from rotating?
- How do I rename a Stack?
- How do I request a new feature or report a bug?
- What if the app won't launch?
What file types are supported?
ComicPad will automatically save and display comic book archives with the following formats
- Archived folder created with ZIP or RAR, and saved with .cbz, .zip, .cbr, or .rar extension
- Images: .png, .jpg, .gif
Where can I get comic archives?
See our Download Page for a list of sites that host publicly available comic archives as well as places to get information on new releases, and characters and comics in the public domain.
How do I get my comics into Comic Viewer?
You have a few choices for adding comics to Comic Viewer:
- Use the integrated web browser to download comics over Wi-Fi or 3G. Click on a link to a file with a name ending in .cbz, .zip, .cbz, or .rar and it will be downloaded directly to the Comic Viewer app.
- Use iTunes to add comics via your computer. See iPad: About File Sharing for the official directions, straight from Apple.
- Use another iPad app such as Mail or Dropbox to select a file ending in .cbz, .zip, .cbr, or .rar and you will be given the option to Open in... Select Comic Viewer from the app list.
How do I build a comic archive?
While we've designed Comic Viewer to be as flexible as possible in handling comic archives, here are some recommendations for building archives that will deliver the best experience. Read more about Comic Book Archive files at Wikipedia.
How many comics can I put in Comic Viewer?
The Answer to the Ultimate Question of Life, the Universe, and Everything is 42. Comic Viewer however is limited by the disk space available on your iPad. There is no hard limit to how many comics the application will allow. We have users with more than 500 comics in their Library.
What is going on when comics are importing?
Comic Viewer is doing a few things the first time you add a comic archive to the app:
- Decompressing your archive
- Creating cover thumbnails: The pretty cover icons you see in your Library
What is going on when comics are opened?
Comic Viewer is doing a few things the first time you read a comic:
- Resizing very large images: While iPad is a pretty powerful device, it does have its limits (e.g. RAM). If you have images larger than 2048 pixels, they will be resized to provide snappy app performance and prevent the iPad from crashing due to lack of memory. Each page will only need to be resized once.
- Creating page thumbnails: When you launch Preview, Comic Viewer will create thumbnails for each page in your comic.
How are comics sorted?
Comics are sorted by name. This is very similar to how a computer running Mac OS X organizes files in the Finder.
How can I stop landscape comics from rotating?
iPad's running iOS 3.2 can use the physical "Rotation Lock" switch that prevents the display from rotating when you turn the iPad. See iPad: Understanding screen rotation lock for more info.
To lock orientation when running iOS 4.2 or later, you have a couple choices. You can go to Settings > General > Use Side Switch to: Lock Rotation, or double-click the Home button on the front of the iPad and slide the multitasking tray to the right to reveal a rotation lock.
How do I rename a Stack?
Tap a stack in the library to display its contents. Then tap the stack name on the menu bar. The onscreen keyboard will appear so you can type your new name.
How do I request a new feature or report a bug?
We appreciate your purchase of Comic Viewer and will do our best to respond to your requests. Please use our Support Form to get in touch with us. Even if we can't get back to you right away, we do read all the requests we receive.
What if the app crashes or won't launch?
We have tested with hundreds of comics, but once in a while there is a case where the app doesn't know how to handle your archive. Connect your iPad to your computer and use iTunes File Sharing to see if there are any comics that did not import successfully.
After Comic Viewer is done importing, your ImportQueue folder should have a size of zero KB. If ImportQueue shows a file size, or you see a Failed folder, drag a copy of the folder to your computer's desktop. Then delete the folders from Comic Viewer Documents in iTunes. Try launching the app again. Please contact us with a way to get a copy of any archives you find stuck in the ImportQueue or Failed folders. We can't fix what we don't know about.
Feedback
Like the app? Tell your friends. Your 5-star iTunes ratings and reviews will help make updates possible!
See room for improvement? Let us know via our Support Form. Your feedback will help us make the app better for everyone!
